Exchange and Refund Policy:
- Replacement and return is the right of the content of all our customers and includes all the products we offer in our shop.
- All products offered in our shop are subject to an exchange and return policy according to the terms and conditions stipulated on this page.
- Return or exchange is possible if the product is in the same original condition at the time of purchase and wrapped in the original packaging.
- Return within three (3) days and exchange within seven (7) days from the date of purchase.
- Contact us via the Contact Us page or via our phone numbers to request a return or exchange.
- Please photograph and send the product specifying the city, address and order number, to be replaced with another product in case the product is damaged or has a specific defect, or is not used as agreed .
- The full amount is refunded to the customer in the event that the product achieved is completely different from the product description on the product page on our website.
We are not responsible for any expectations about the use of the products by the customer that we have not mentioned on the product page on our website.
- Deduct 30% or a value of no less than 25 dirhams if the customer does not want the product and does not have any defects or problems mentioned.